About the role
The Operations Team Member supports the Manager in onboarding new local businesses to our service platform. This is a hands-on role that combines customer service, data entry, process coordination and light training delivery. You will be the first point of contact for new business partners, ensuring they're set up smoothly and feel supported from day one.
Key responsibilities
Client Onboarding & Setup
Welcome new local businesses to the platform via phone, email and in-person visits.
Collect and verify business information (contact details, business description, operating hours, photos.
Distribute onboarding documents, checklists, guides and FAQs tailored to each business type.
Training & Support
Conduct 1-on-1 onboarding sessions with business owners/staff (in-person or video call)
Walk clients through how to use the platform: uploading content, managing bookings, updating listings, accessing reports.
Answer client questions via phone, email, WhatsApp and provide basic troubleshooting.