1. Order Confirmation:
• Call customers to confirm Cash on Delivery (COD) orders in both English and Hindi.
2. Inventory Management:
• Keep track of stock levels, update records, and ensure product availability.
3. Order Packing & Labeling:
• Pack orders accurately and label them correctly for shipment.
4. Coordination with Pickup Personnel:
• Liaise with courier partners, hand over packages, and ensure timely pickups.
5. Returns Management:
• Process customer returns efficiently and update inventory accordingly.
6. Defective Product Handling:
• Address customer complaints related to defective products.
• Raise and follow up on support requests with the delivery partner regarding defective items.