Looking for Operations Executive

Atharva Endeavours LLP

s an Operations Executive in our NBFC Bank specializing in Microfinance, you will be responsible

for overseeing and coordinating the day-to-day operational activities of the branch.

Your role will involve ensuring efficient delivery of microfinance services, maintaining compliance with regulatory

standards, and optimizing operational processes to enhance customer satisfaction and business

performance.

Key Responsibilities:

Manage and supervise daily operations of the branch, including loan disbursal, repayment

collection, customer service, and administrative tasks.

Ensure adherence to operational policies, procedures, and regulatory requirements governing

microfinance operations.

Monitor branch performance metrics such as loan portfolio quality, delinquency rates, and

customer satisfaction scores, and take corrective actions as needed.

Coordinate with other departments such as credit, risk management, and finance to facilitate

seamless workflow and timely decision-making.

Oversee the loan application process from receipt to approval, ensuring accuracy, completeness,

and compliance with lending guidelines.

Conduct regular audits and checks to verify the accuracy of transaction records, documentation,

and compliance with internal controls.

Provide training and support to branch staff on operational processes, systems, and customer

service standards.

Resolve customer complaints and inquiries in a timely and satisfactory manner, escalating issues

to higher management when necessary.

Implement initiatives to streamline operational workflows, improve efficiency, and reduce costs

while maintaining service quality.

Stay updated on industry trends, technological advancements, and best practices in microfinance

operations to drive continuous improvement initiatives.

• Experience4 - 7 Years
• No. of Openings2
• EducationProfessional Degree, B.Com, M.Com, Chartered Accountant
• RoleOperation Executive
• Industry TypeManufacturing / Production / Quality
• GenderMale
• Job CountryIndia