Operations Coordinator

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Job Description: Operation Coordinator (Rotational Shifts)

Position Overview:

We are seeking a skilled and organized Operation Coordinator to join our team. As an Operation Coordinator, you will play a crucial role in ensuring the smooth operation of our 24/7 process. This position requires exceptional multitasking abilities, excellent communication skills, and a strong command of written English. The successful candidate will be responsible for responding to emails, and coordinating tasks to maintain efficient operations.

Responsibilities:

Coordinate Operations: Act as a central point of contact for all operational tasks and ensure timely and effective communication between team members, Patient, Insurance company.

Handle Emails: Professionally and efficiently respond to emails while maintaining a high level of accuracy and attention to detail.

Rotational Shifts: Work in rotational shifts to cover the 24/7 operational requirements of the process. Adapt to changing schedules and ensure seamless transition during shift changes.

Task Management: Ensuring deadlines are met and objectives are achieved.

Email Drafting: Draft clear, concise, and professional emails for internal and external communications, including clients, patient, insurance team.

Documentation: Maintain accurate records and documentation of all operations-related activities, ensuring they are easily accessible and up to date.

Compliance: Ensure compliance with company policies, procedures, and regulations in all operational activities.

Requirements:

Excellent Communication Skills: Fluent in written and spoken English with the ability to draft professional emails and communicate effectively with stakeholders.

Multitasking Abilities: Capable of handling multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.

Shift Flexibility: Willingness to work in rotational shifts, including nights, weekends, and holidays, to meet the 24/7 operational requirements.

Experience : 0 - 1 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Operation Coordinator

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India