Operation Asst. Manager

Estabizz Fintech Private Limited

Job Description:-

Client, Customer & People Management

Effective performance planning for self and team

Monitor employee activities and provide guidance where needed

Encourage a positive work environment and culture for all employees.

Prepare and send report to the Director of Operation.

Arrange training session for all team member once in a month

Schedule weekly meeting with leaders regarding their work and monthly task and report to Directors

To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards

Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations

Handle escalations for the team

Building and maintaining effective internal and external relationships with clients, government officers & Bank

Team's Career Planning/manage team performance & expectation

Ensures service, SLAs and KPIs are continually reviewed and expectations are met with optimum levels of quality & service delivery

Work as a Single point of contact for ops department

Quality and Process improvement Initiatives

Identifying and instilling best practice, processes and systems and drive continuous improvement environment

Planning, execution and monitoring of projects and standard systems

Required Key Skills:-

1. Business degree or related professional qualification

2. Excellent communication and negotiation skills

3. experience in all aspects of planning and implementing sales strategy

4. technical sales skills

5. owledge of market research

6. experience in managing and directing a sales team

7. problem analysis and problem-solving

8. decision-making & meeting sales goals

9. Minimum 4-5 Years of experience in Sales & Marketing

Experience : 3 - 5 Years

No. of Openings : 1

Education : M.Com

Role : Operation Manager

Industry Type : Recruitment Consulting / Staffing Services

Gender : Female

Job Country : India