Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Minimum Requirement:
Good Communication Skills
Good Problem-solving skills over the call
High energy level
Experience : 1 - 7 Years
No. of Openings : 1
Education : Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, MBBS, Post Graduate Diploma, M.B.A/PGDM
Role : Online Sales Manager
Industry Type : Manufacturing / Production / Quality
Gender : [ Male / Female ]
Job Country : India