Office Administrator

Responsibilities:  Managing office administrative activities  Maintaining compliance and completing work in a timely manner  Ensuring all job files are properly audited and contain all required documentation  Managing the efficient operation and appropriate support of all business functions  Answering calls, providing customer service with empathy and documenting messages  Identifying potential issues and providing effective solutions  Maintaining communication with various parties over the phone or by email  Managing and improving customer satisfaction, including the resolution of complaints  Representing the Company with honesty, integrity, and professionalism  IT support, facilitating weekly computer backups, software upgrades and organization  Assist in tracking employee hours and expenses for projects  Conduct research and gather data for a variety of projects or business development plans  Utilizing specialized software for data analysis, forecasting, budgeting, and project management  Supporting marketing efforts and continuing to grow personally and professionally in the business  Mentoring new colleagues when needed to efficiently perform all assigned tasks Qualifications:  Excellent communication skills in English with the ability to work effectively with customers, vendors, employees, and management  Master’s degree in Accounting or Engineering preferred / Any graduate  Additional qualification as an administrative assistant or cost estimator will be preferred  Proficient in utilizing Microsoft Office Suite  Comfortable with VOIP services and 24/7 work timings  Ability to work independently as well as part of a team  Min 2 years of experience in dealing with American clients over the phone  Strong organizational skills with attention to detail and critical thinking  Multi-tasking and navigation in a Windows environment  Willingness to learn and passion for helping others  Prior experience in International BPO/KPO specifically in US process is highly valued  Excellent verbal and written communication skills are essential for interacting with customers effectively  Ability to handle customer inquiries and resolve issues efficiently  Strong interpersonal skills to build rapport with customers and handle difficult situations calmly.

• Experience

  3 Years

• No. of Openings

  7

• Education

  Post Graduate

• Role

  Office Administrator

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  Ground floor, Suite no- 1102, Building- 1000, Doon Express Business Park Rd, Subhash Nagar, Dehradun