NOC Engineer

Teamlease Services Ltd

Job Description:

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1 Job Details

Function: MS Automated Operations

Position: Consultant

Job Stage: 2

Location: Noida

Interfaces: L1 Fault Management, 2nd Level Operations, Field Operations & Maintenance, Incident Management.

Reporting Manager: CA Manager

24X7 Shift Working: Yes

2 Role Definition

Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.

3 Key Responsibilities

Service Alarm Monitoring

Alarm Management for the assigned Network Services

Ticket Management

Monitoring all events in Customer's managed infrastructure in order to secure that services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions

Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.

Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations

Work Order Handling

Regular follow up on the events with relevant departments working on it as per the MSTOP process

Work towards KPI & Balanced Scorecard parameters

Work towards the IPM parameters assigned by the CA Manager

End to end responsible for the incident ticket lifecycle.

Adherence to the organizational guidelines & departmental processes & procedures

Branch: ECE/CS

Location: Noida.

Shifts: Weekly/Monthly Rotational shifts,24*7(Morning, Evening and Night)

Home Town : North & North East India but other than NCR.

Willing to relocate Work Location: Sector 62, Noida.

Language skills: Proficiency in written / Spoken English.

Job Resp : Network Alarm Moni

Experience : 0 - 2 Years

No. of Openings : 50

Education : B.Tech/B.E

Role : NOC Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Female

Job Country : India