Hands on Experience of handling Wireless Equipment like MikroTik, Ubiquity , Cambium, Radwin
Configuration of Mikrotik and other Wi-Fi Router, Switch
Good Knowledge of LAN, WAN Network
Troubleshooting of hardware related problems.
Installation of various Operating systems like Windows
O & M (handling operation 247 UBR/ WiFi / Wireless systems & Link - with SLA)
Maintaining Complaint/ Fault register
Updating and maintaining IP Database
Updating Customer Database, CAF, SIF, customer feedback etc
Link Monitoring and Correspondence with Customer
Maintaining Incident report
Profile-2 (Technical)
Giving Remote Support, Call Logging, Remote Access
Basic Networking Knowledge, Router configuration etc
Installation of devices like printers, scanners, modem, web cam, etc.
Installation of application like MS-Office, Visual Studio, Page Maker, Photoshop, Corel Draw, etc.
Basic LAN configuration with Workgroup environment and TCP/IP as core network protocol.
Providing ing solution using MS-Outlook and Outlook Express.
Sharing of Files and folder, printers across the network.
Handling desktop related queries of users.
Updating the antivirus on regular basic and scanning systems.
Taking Inventory and updating same to seniors