Hands on Experience of handling Wireless Equipment like MikroTik, Ubiquity , Cambium, Radwin
Configuration of Mikrotik and other Wi-Fi Router, Switch
Good Knowledge of LAN, WAN Network
Troubleshooting of hardware related problems.
Installation of various Operating systems like Windows
O & M (handling operation 24*7 UBR/ WiFi / Wireless systems & Link - with SLA)
Maintaining Complaint/ Fault register
Updating and maintaining IP Database
Updating Customer Database, CAF, SIF, customer feedback etc
Link Monitoring and Correspondence with Customer
Maintaining Incident report
Profile-2 (Technical)
* Giving Remote Support, Call Logging, Remote Access
* Basic Networking Knowledge, Router configuration etc
* Installation of devices like printers, scanners, modem, web cam, etc.
* Installation of application like MS-Office, Visual Studio, Page Maker, Photoshop, Corel Draw, etc.
* Basic LAN configuration with Workgroup environment and TCP/IP as core network protocol.
* Providing mailing solution using MS-Outlook and Outlook Express.
* Sharing of Files and folder, printers across the network.
* Handling desktop related queries of users.
* Updating the antivirus on regular basic and scanning systems.
* Taking Inventory and updating same to seniors