Senior Support Engineer

Micrologic Networks Pvt Ltd

Responsibilities

Maintain the clients security and networking devices and upgrade when necessary

Providing support for other engineers on PA equipment/software

Cross train in-house to share knowledge and share workload

Provide pre-sales support on client projects. This includes documentation designed andinstallation rollouts

Responsible for LAN installation including switches and routers. (Cisco and HP)

Provide support to project managers on security/network deployments

Suggest and detail design changes as and when needed

Documentation for the customers installations and provide continue service advice

Pro-actively review and maintain client infrastructure

Responding to emergency situations and performing effective troubleshooting during production outages

Working remotely or onsite as per business requirements

1. Person Specification

Essential

Knowledge and experience installing and supporting Palo Alto Security Appliances (minimum three years)

Experience of installing Cisco and HP networking equipment.

Palo Alto Networks Certified Network Security Engineer preferred.

CCNP certified (or higher)

Data knowledge

o Knowledge of protocols BGP, OSPF, EIGRP, SPT, TRUNKS, VLANs, Port-Channel,

Static routing

o Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic

Shaping / QoS

o Palo Alto Command line o Cisco command line

Must have a good networking background and understanding

A high level of Palo Alto expertise in design, configuration, migrations, tuning and customisation of features

Thorough knowledge of Panorama, WildFire, Global Protect, and other Palo Alto features including and not limited to SSL decryption

Familiarity with Data Centre environment and hosted deployments/cloud

Experience of supporting clients remotely and face to face, along with experience of working with SIP providers

Experience with Wireshark or other protocol analy

Experience : 3 - 6 Years

No. of Openings : 2

Education : B.Tech/B.E

Role : Network Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India