Network Field Engineer

ACT Fibernet

1 - 6 Years
5 Openings
1.8 - 3.0 Lac/Yr
Face-to-Face interview
Ahmedabad

Key Skills

Networking Switching Splicing Installation Troubleshooting

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Job Description

purpose of the role

- responsible for 100% customer service and maintenance of network element on field in the designated area

role description

- assume overall responsibility for ensuring % customer uptime

- attend customer complaints on field and give quality resolution within the tat

- provide timely resolution of technical complaints through analysis/ trouble shooting

- monitor nms through sms/ mails and take appropriate action based on the events

- analyze repeat complaints and ensure implementation of corrective measures through escalations if required

- avoid churn of customers through better service within the sla or commitment

- responsible for process adherence

- provide structured feedback to management to provide permanent solutions to improve service level

work experience

1. - 5 years of work experience

2. hands on experience in trouble shooting of networking and hardware

3. must be 12th/10th/iti/diploma/engineering qualified

4. 2 wheeler & driving license is a must

5. last 3 months salary proofs, ctc letter

remuneration:

best hike on existing package+ allowances+ mediclaim+ incentives