Network Field Engineer

ACT Fibernet

Purpose of the Role

- Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description

- Assume overall responsibility for ensuring % Customer Uptime

- Attend customer complaints on field and give quality resolution within the TAT

- Provide timely resolution of technical complaints through analysis/ trouble shooting

- Monitor NMS through SMS/ mails and take appropriate action based on the events

- Analyze repeat complaints and ensure implementation of corrective measures through escalations if required

- Avoid Churn of customers through better service within the SLA or Commitment

- Responsible for process adherence

- Provide structured feedback to management to provide permanent solutions to improve service level

Work Experience

1. - 5 years of work experience

2. Hands on experience in Trouble shooting of Networking and Hardware

3. Must be 12th/10th/ITI/Diploma/Engineering qualified

4. 2 wheeler & driving license is a must

5. Last 3 months salary proofs, CTC letter

Remuneration:

Best hike on existing package+ Allowances+ Mediclaim+ Incentives

Experience : 1 - 6 Years

No. of Openings : 5

Education : Secondary School

Role : Network Field Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India