education must be matched : b-tech, bca, mca, bsc-it bsc ba 2016 to 2022 with 60% through-out in academics with no active backlogs.
designation : analyst-networking domain
network management profile. basic knowledge of networking/it
technical parameters:-
to provide world class service to all small business customers in a customer centric environment.
· candidates should have good knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support.
· handle issues regarding cisco, routers, switches, lan & wan & man connection, and also deals with installation, configuration, maintenance, and troubleshooting.
· job roles involve support of products on windows server, unix, mainframe, share point, and active directory.
· good knowledge in installation of hardware & software.
· work on client servers like windows, linux, unix
· work on various software-applications
· ability to troubleshoot common pc issues (optional)
· antivirus monitoring
· assisting customers with inquiries while providing consultative support and recommendations.
· successfully performs against department scorecard metrics including quality assurance, first contact
· resolution and customer satisfaction rating.
parameter for communication (english)
· candidates should be comfortable in speaking english.
· fluent in english communication