job description: ai/ml engineer(full-stack development)
position: ai/ml engineer
type: full-time / contract
location: remote / onsite (flexible)
experience level: 2-4 years (intermediate)
about the role:
we are a growing company looking for a versatile and self-driven ai/ml engineer to lead the
development of an ai-powered customer support solution. you will be responsible for designing,
developing, and deploying a human-like conversational ai tool. this is a unique opportunity to
take ownership of the entire ai lifecycle while contributing to a groundbreaking product in a lean
and agile environment.
key responsibilities:
ai and machine learning development
● design, train, and fine-tune ai models for sentiment analysis, speech recognition, and
conversational ai.
● build models that adapt to regional dialects, informal language, and varying emotional
tones.
● develop and optimize a self-training module that learns from human interactions.
software development
● design and develop apis for seamless voice-based interaction and system integration.
● implement scalable and efficient backend architecture to support ai functionalities.
● build front-end interfaces or dashboards for training, monitoring, and analytics.
integration
● integrate the ai tool with customer platforms, such as crms, telephony systems, and
email support tools.
● ensure compatibility with third-party tools like twilio, zapier, or aws connect for voice
functionalities.
testing and optimization
● conduct end-to-end testing to ensure high-quality performance and robustness.
● optimize algorithms for real-time response and low latency.
●
project ownership
● manage data preparation and processing pipelines.
● collaborate with stakeholders to prioritize features for a minimum viable product (mvp).
● stay up-to-date with the latest ai/ml tools and frameworks for continuous improvement.
required skills and qualifications:
● education: bachelor’s or master’s degree in computer science, artificial intell