MIS Analyst

ADP India Ltd

To manage process performance data for all processes/functions performed in RPO India.

Using excellent planning and organizational skills to drive MIS activities

MIS Request Tracking and Issue Tracking

Associate Productivity, SLA/TAT, Quality and Adherence Monitoring.

Support all processes in their reporting needs and providing the operations team data for RPO India and US Teams.

Capacity Planning and Headcount / Leave Management.

Drive Automation of Production Reports, Performance Tuning and Optimization

Responsible for maintaining Business Continuity process & Disaster Recovery Plan (BCP & DRP) for RPO MIS

Governing Corporate Policies and Compliances.

Eligible Criteria:

Minimum of 4-7 years of experience.

Good to have- 1-2 years of People Management experience

Excellent Presentation both Oral and Written Skills are required.

Proven ability to manage multiple projects simultaneously

Strong Analytical and Strategic skills

Willingness to work in different shifts (US Time Zone)

Knowledge of approaches, tools and techniques to improve the process and performance

Any Graduation

Technical / Application / Domain Skillsets:

MS Excel 2010 / VBA

MS Access 2010 / VBA

MS PowerPoint 2010

SQL Server 2008 R2 (Basic T-SQL Knowledge and Database Concept)

Basic Oracle PL/SQL

Avaya CMS / IEX / Nice

WFM Tools

Crystal Reports XI

IBM Cognos Tools

Any Analytical Tools

Any Domain Knowledge will be added advantages.

Experience : 3 - 7 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : MIS Analyst

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India