Microsoft IT Support

Medasani Travels A Unit Of ECO Travels

job description / requirements

bcs/ btech / must possess a microsoft 365 enterprise administrator expert certification and at least *3 years’ experience as a microsoft exchange administrator.

job role - microsoft it support

location: hyderabad, himayat nagar

responsibilities

• must be able to provide complete administration of the microsoft 365 environment and its capabilities.

• testing, implementation, and deployment of exchange online.

• query exchange environment using the office 365 command online tool.

• implement and support security policies, such as data retention.

• support the messaging environment in the cloud (microsoft 365).

• manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system.

• review, test, and make recommendations for standard email practices.

• experience with supporting anti-spam filtering, logging and email tracking and transport rules.

• primary on-site support for microsoft 365 issues.

• support single sign-on using active directory federation services with multi factor authentication.

• perform scripting administration tasks and reporting using powershell.

• develop scripts for automating processes within the environment.

• help ensure team performance meets or exceeds defined service level agreements.

• perform migrations and deployments related to the building, upgrade and maintenance of ms exchange.

• monthly audits on the active directory environment to reconcile users.

• manage user's mobile devices through our mobile device management (mdm) solutions (ms intune).

• troubleshoot active sync issues with mobile devices.

• troubleshoot issues with microsoft 365 teams.

• create security and distribution groups in active directory.

• update, contribute, and maintain local sharepoint team sites as procedures/documentation change.

• create user guides and instructional documents for end-users and train local support team members.

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  B.C.A, B.E

• Role

  IT Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office