Microsoft IT Support

Medasani Travels A Unit Of ECO Travels

Job Description / Requirements

BCS/ BTech / Must possess a Microsoft 365 Enterprise Administrator Expert Certification and at least *3 years experience as a Microsoft Exchange Administrator.

Job Role - Microsoft IT support

Location: Hyderabad, Himayat Nagar

Responsibilities

Must be able to provide complete administration of the Microsoft 365 environment and its capabilities.

Testing, implementation, and deployment of Exchange Online.

Query Exchange environment using the Office 365 Command online tool.

Implement and support security policies, such as data retention.

Support the messaging environment in the Cloud (Microsoft 365).

Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system.

Review, test, and make recommendations for standard email practices.

Experience with supporting anti-spam filtering, logging and email tracking and transport rules.

Primary On-site support for Microsoft 365 issues.

Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication.

Perform scripting administration tasks and reporting using PowerShell.

Develop scripts for automating processes within the environment.

Help ensure team performance meets or exceeds defined Service Level Agreements.

Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.

Monthly audits on the Active Directory environment to reconcile users.

Manage user's mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).

Troubleshoot active sync issues with mobile devices.

Troubleshoot issues with Microsoft 365 Teams.

Create security and distribution groups in Active Directory.

Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.

Create user guides and instructional documents for end-users and Train local support team members.

Experience : 3 - 5 Years

No. of Openings : 2

Education : B.C.A, B.Tech/B.E

Role : IT Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India