- manage regular travel company daily operations
- arrange tour transportation, accommodation
- reservation for hotel and create itinerary and local attraction for tour according to meet customers'/ travel agents' requirement
- responsible for handling in bound calls in a professional and efficient manner
- interacts with local travel agents and oversea travel agents.
- follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.
- communicate with staff for special needs for scheduled activities
- provide general secretarial support in overall office operations, assignments, and projects
- post information, file documents and maintain paper and computer records management/file systems
- compile information and prepare correspondence, reports, packets, labels, envelopes, forms, and other materials
- coordinate reservations, contracts, and record keeping for tours and facility reservations
- provide service to customers by answering questions, providing information, making referrals and assuring appropriate follow-through and/or resolution
- increasing brand awareness and market share through various marketing techniques such as social media and direct marketing.
- leadership and motivation of the sales team across the 3 brands and markets.
- establishing the annual and monthly sales objectives in relation to the companies business plan and monitor the progress, reporting on it quarterly.
- to monitor sales team performance and ensure team have product knowledge and access to relevant tools. propose annual sales and marketing budgets.
- work with management to create new opportunities for growth.
- account managing and retaining a portfolio of key clients to ensure