We are looking for a Lodge Manager to oversee daily operations and ensure a welcoming atmosphere for guests at our lodge in Siliguri. This role involves both management and hands-on activities, making it ideal for someone who enjoys working with people and maintaining high standards.
Key Responsibilities:
- Manage Lodge Operations: Oversee daily activities to ensure smooth functioning, including check-ins, guest services, and housekeeping coordination.
- Guest Relations: Provide exceptional customer service by addressing guest inquiries, handling complaints, and ensuring a pleasant stay for everyone.
- Staff Supervision: Train and manage lodge staff, ensuring they follow policies and procedures and perform their tasks efficiently.
- Inventory Management: Keep track of supplies and equipment, ordering replacements as needed to maintain lodge operations.
- Financial Management: Assist in budgeting, expense tracking, and invoicing to ensure the lodge operates within financial targets.
- Safety and Maintenance: Ensure lodge facilities are safe and well-maintained, coordinating repairs and addressing any safety concerns promptly.
The ideal candidate will have strong communication skills, a friendly attitude, and the ability to work as part of a team. Basic knowledge of hospitality management and customer service is preferred. A proactive approach to problem-solving and the ability to multitask effectively in a fast-paced environment are essential. An interest in creating a memorable experience for guests will be highly valued.