Customer Relations
- This role requires meeting our premium customers at their homes or office and building relationships
- This role is not for inside shop sales, as a consultant you need to go to the high-end customers
- Understanding the requirement of the hi-end gold jewellery customer
- Explaining our premium service and details of the transaction
- Convincing the customer to place the order
- Final delivery to the customer after the Item is ready
- Ensuring customer delighted through after sales service
Order Management
- Giving the order details to the workshop or the designer
- Explaining the order requirement to the craftsman
- Following up with the workshop and getting the work done in the committed timeline
- Working as the main link between the craftsmen, designer and the customer