Install, upgrade, support and troubleshoot Windows and any other authorized desktop software/applications(eg MS Office, Outlook, O365 etc)
Install, upgrade, support and troubleshoot End User Workspace Hardware such as desktop, laptops, Printers, Mobile Devices, Scanners etc
Maintain inventory of spares and IT Assets at CUSTOMER location
Perform general preventative maintenance tasks on devices and software
Basic Network knowledge & Troubleshooting.
Good understanding of AV,AD, DNS, DHCP,Wireless, Backup/Restore and Patching
To accurately record, update and document requests using the IT service desk system
Should co-ordinate with Central IT for all compliance related tasks
Flexible to work in shifts and remote locations
Excellent verbal communication skills
Fluency in English