Hiring for Multiple MNC Bpo’s, One day interview process
ROLES AND RESPONSIBILITIES:-
Resolving customer queries through Calls, Emails, and Chats.
Handling social media and giving right solution to customers.
Co-ordinating with clients and resolving the complaints on real time.
Providing the highest quality as well as an accurate information within SLA
Answering incoming calls and responding to customer’s E-mail.
Documental call information according to the standard operating procedures.
Helping customers with their queries.
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