position: international customer support executive voice/non-voice/blended (work with global clients)
work location: pune (viman nagar, kharadi, yerwada, magarpatta, hinjewadi)
salary: up to 3 lpa to 6 lpa
[ 30% hike on last salary (experience) ]
contact: call or whatsapp na -
note: immediate joiners preferred.
role & responsibilities:
handle inbound/outbound calls and chats for international customers
provide real-time resolutions with professionalism and empathy
address product/service-related queries efficiently
maintain accurate logs of customer interactions in crm systems
ensure adherence to process guidelines and quality standards
achieve targets like aht, csat, and fcr
preferred candidate profile:
graduate/under graduate fresher and candidates with minimum 1 year of international bpo experience are preferred.
excellent verbal and written communication skills in english (additional international languages are a plus).
strong problem-solving skills and ability to handle customer inquiries effectively.
proficient in using computers and familiarity with crm systems
flexibility to work in shifts, including evenings, weekends
perks & benefits:
fixed salary + performance-based incentives
up to 30% hike for relevant experience
health insurance and employee wellness plans
comprehensive training programs and ongoing professional development.
supportive, friendly, and growth-driven work culture
cab facility available till nodal points
how to apply:
if you are passionate about customer service and want to be part of a dynamic team, please send your resume on below mention details.
contact person: hr ravina
contact no:
mail id:
references are highly appreciated !
Experience
0 - 6 Years
No. of Openings
500
Education
12th Pass, B.A, B.Arch, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, B.Pharma, B.Sc, B.Tech
Role
International Voice Process Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Office
Walk-in interview location
Pune