Sales Executive/Team Leader-Insurance/Mutual Insurance/Shares

Roles and Responsibilities

• Understanding the products and services provided by the company

• Resolving customer complaints and queries.

• Providing detailed information to customers.

• Following up with customers with any further information.

• Taking feedback from the customer

• Maintaining a healthy relationship with the customers

• Delivery of team, service level components, quality, and productivity targets & indicators. People Management, as well as staff development.

• Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call.

• Training and development of staff.

• Motivation, leadership for a team and developing future leaders.

• Recommendations for product and process development based on customer feedback and analysis of the same.

• Compiling reports on teams’performance and customer feedback. Communicating with team and being a focal point of dissemination of information from management to team and vice versa.

• Work very closely with team members to solve customer problems. Understand agent's problems and weaknesses and address these.

• Offer solutions and suggestions for process and product improvement to management.

• Experience

  1 - 7 Years

• No. of Openings

  5

• Education

  Diploma

• Role

  Insurance Sales Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office