Sales Executive/Team Leader-Insurance/Mutual Insurance/Shares

Mehak4wealth

Roles and Responsibilities

Understanding the products and services provided by the company

Resolving customer complaints and queries.

Providing detailed information to customers.

Following up with customers with any further information.

Taking feedback from the customer

Maintaining a healthy relationship with the customers

Delivery of team, service level components, quality, and productivity targets & indicators. People Management, as well as staff development.

Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call.

Training and development of staff.

Motivation, leadership for a team and developing future leaders.

Recommendations for product and process development based on customer feedback and analysis of the same.

Compiling reports on teamsperformance and customer feedback. Communicating with team and being a focal point of dissemination of information from management to team and vice versa.

Work very closely with team members to solve customer problems. Understand agent's problems and weaknesses and address these.

Offer solutions and suggestions for process and product improvement to management.

Experience : 1 - 7 Years

No. of Openings : 5

Education : Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree

Role : Insurance Sales Executive

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India