roles and responsibilities
• understanding the products and services provided by the company
• resolving customer complaints and queries.
• providing detailed information to customers.
• following up with customers with any further information.
• taking feedback from the customer
• maintaining a healthy relationship with the customers
• delivery of team, service level components, quality, and productivity targets & indicators. people management, as well as staff development.
• problem resolution. monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
• training and development of staff.
• motivation, leadership for a team and developing future leaders.
• recommendations for product and process development based on customer feedback and analysis of the same.
• compiling reports on teams’performance and customer feedback. communicating with team and being a focal point of dissemination of information from management to team and vice versa.
• work very closely with team members to solve customer problems. understand agent's problems and weaknesses and address these.
• offer solutions and suggestions for process and product improvement to management.
Experience
1 - 7 Years
No. of Openings
5
Education
Diploma, Advanced/Higher Diploma, Any Bachelor Degree, Professional Degree
Role
Insurance Sales Executive
Industry Type
Banking / Financial Services / Stock Broking
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office