• to sell and up sell products, to build strong relationships with the clients to exceed the targets by developing the telesales strategy.
• sets priorities and serves as subject matter expert for the business and client requirements.
• establishes and maintains good working relationships with sales customer support, and marketing organization.
• monitors performance of inside sales team through call monitoring and other measures to ensure utilization and efficient service.
• manage appropriate kras and metrics.
• develop strategies to reduce churn by proactively identifying key accounts.
• develop strategies to generate and increase high quality leads from online (website) and inbound mediums
• map 360-degree view of complete sales cycle from lead generation to on-boarding
• constantly coach the team on handling sales objections and maximizing conversions.
• working knowledge of outbound tele sales, basic marketing principles and practices.
• knowledge of the sales and customer life cycle.
• prior experience of handling retail customer is a plus.
desired skills & experience
• at least 5 years’ experience, experience in handling a team
• spoken fluent hindi & english
• must be a goal oriented, team player;
• bachelor’s degree is required;