requirements:
- proficient in both written and verbal communication, with strong organizational skills and a keen
attention to detail.
- demonstrate capability to swiftly adapt to and master new software and systems.
- possesses a problem-solving mindset with an attitude to get into intricate details to offer effective
solutions.
- exhibits passion, enthusiasm, and adept at conveying these traits through phone and email
interactions.
- familiarity with ms office / google docs and sheets is essential.
- able to accommodate a flexible work schedule.
- possesses an analytical mindset to approach challenges strategically.
- understanding of apis and api integrations
- understanding of programming basics.
- knowledge of coding is advantageous, particularly in javascript, jquery, css, and html basics.
key responsibilities:
- customize the application to meet specific customer needs.
- develop templates according to customer specifications.
- address and resolve technical / non-technical issues raised.
- documentation of project and to collaborate with the internal teams to track progress.
- deploy solutions for customers through application configuration.
- ensuring the functionality and performance of the chatbot implementation.
- provide customer support by addressing inquiries about the application and adjusting
processes as needed.
- undertake additional tasks or projects as necessary.
- keep abreast of product features and updates.