requirements: 
�� proficient in both written and verbal communication, with strong organizational skills and a keen 
attention to detail. 
�� demonstrate capability to swiftly adapt to and master new software and systems. 
�� possesses a problem-solving mindset with an attitude to get into intricate details to offer effective 
solutions. 
�� exhibits passion, enthusiasm, and adept at conveying these traits through phone and email 
interactions. 
�� familiarity with ms office / google docs and sheets is essential. 
�� able to accommodate a flexible work schedule. 
�� possesses an analytical mindset to approach challenges strategically. 
�� understanding of apis and api integrations 
�� understanding of programming basics. 
�� knowledge of coding is advantageous, particularly in javascript, jquery, css, and html basics. 
key responsibilities: 
�� customize the application to meet specific customer needs. 
�� develop templates according to customer specifications. 
�� address and resolve technical / non-technical issues raised. 
�� documentation of project and to collaborate with the internal teams to track progress. 
�� deploy solutions for customers through application configuration. 
�� ensuring the functionality and performance of the chatbot implementation. 
�� provide customer support by addressing inquiries about the application and adjusting 
processes as needed. 
�� undertake additional tasks or projects as necessary. 
�� keep abreast of product features and updates.