role summary
the housekeeping manager will oversee and ensure the cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, back-of-house, and hotel facilities. the role involves leading the housekeeping team, maintaining quality standards, optimizing costs, and ensuring compliance with health, safety, and statutory requirements.
📌 key responsibilities
1. operations & standards
supervise daily cleaning of guest rooms, public areas, and back-of-house areas.
ensure brand sops and 5-star hygiene standards are followed.
conduct room inspections and random audits to maintain quality.
coordinate with front office for room status (occupied, vacant, check-out, out-of-order).
2. team management
manage a team of room attendants, supervisors, laundry staff, and public area attendants.
plan duty rosters and schedules to match occupancy and events.
train and mentor staff in cleaning techniques, chemical handling, and guest interaction.
handle recruitment, performance reviews, and staff motivation.
3. inventory & cost control
oversee linen, uniforms, guest supplies, cleaning chemicals, and equipment.
implement controls to prevent wastage and pilferage.
maintain vendor relationships for laundry, linen, and housekeeping supplies.
4. guest service & satisfaction
respond promptly to guest requests/complaints regarding housekeeping.
personalize services for vip rooms, long-stay guests, and banquets.
work with guest relations/front office to ensure a seamless guest experience.
5. compliance & safety
ensure adherence to fire safety, chemical safety, and occupational health regulations.
conduct training on ppe, msds, and first aid for the housekeeping team.
comply with local labor laws (pf, esi, working hours) for housekeeping staff.
6. coordination with other departments
work closely with engineering for repairs & maintenance inside guest rooms.
liaise with security to ensure guest belongings & hotel property safety.
partner with f&b for banquet/restaurant cleaning setups.
📈 qualifications & skills
graduate/diploma in hotel management (ihm/iihm or equivalent).
4 - 6 years of experience in housekeeping, with at least 2 years in a supervisory role.
strong leadership, training, and interpersonal skills.
knowledge of cleaning chemicals, machinery, and eco-friendly practices.
ability to handle budgets, costs, and vendor management.
grooming & communication skills suitable for guest interaction.
Experience
6 Years
No. of Openings
1
Education
B.B.A, B.Com, Bachelor of Hotel Management, Any Bachelor Degree, Post Graduate Diploma
Role
Housekeeping Manager
Industry Type
Hospitals / Medical / Healthcare Equipments
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
6 Years
1 Openings
Not Disclosed
Online interview
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