Guest Relations Executive

King Club

Guest Relations Executive

We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as youll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

Review arrival lists to welcome guests

Attend to special guests (., VIPs) and answer their inquiries

Help prepare welcome folders with collateral (., room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (., confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest relation executive when needed

Record information in the logbook daily

Ensure compliance with health and quality standards

Experience : 0 - 3 Years

No. of Openings : 5

Education : Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com

Role : Guest Relations Executive

Industry Type : Hotel / Restaurant / Hospitality

Gender : Female

Job Country : India