Guest Relation Executive Required in Germany

- Build and maintain relationships with guests: The Guest Relation Executive will be responsible for ensuring guests have a positive experience from the moment they arrive until they depart. This includes greeting guests, addressing any concerns or complaints, and ensuring their needs are met promptly and professionally.

- Handle guest inquiries and requests: The Guest Relation Executive will be the point of contact for guests during their stay, handling any questions, requests, or concerns they may have. This includes providing information about the hotel, local attractions, and amenities, as well as addressing any issues that may arise.

- Coordinate with other departments: The Guest Relation Executive will work closely with other departments, such as housekeeping, maintenance, and food and beverage, to ensure guests receive prompt and efficient service. This may involve coordinating special requests, resolving issues, or addressing any concerns that guests may have.

- Ensure guest satisfaction: The Guest Relation Executive will be responsible for ensuring guest satisfaction by proactively identifying and addressing any issues or concerns that may arise during their stay. This includes following up with guests to ensure their needs have been met and taking appropriate action to resolve any issues that may arise.

- Excellent communication skills: The ideal candidate will have excellent communication skills, both verbal and written, and be able to interact effectively with guests, colleagues, and management. They must be able to listen to and understand guests' needs and concerns and communicate effectively to resolve any issues that may arise.

- Strong customer service skills: The Guest Relation Executive must have strong customer service skills and be able to handle guests in a professional and courteous manner. They must be able to remain calm under pressure, handle difficult situations with tact and diplomacy, and ensure guests have a positive experience throughout their stay.

• Experience

  3 - 9 Years

• No. of Openings

  60

• Education

  Graduate

• Role

  Guest Relation Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  Spain

• Type of Job

  Full Time

• Work Location Type

  Work from Office