We are seeking a Ground Staff Supervisor to oversee airport ground operations in Kolkata. This entry-level position is ideal for someone looking to start their career in the aviation industry, with a focus on ensuring efficient and smooth ground handling processes.
Key Responsibilities:
- **Supervise Ground Staff**: Oversee daily activities of ground staff members, ensuring they follow company procedures and safety regulations during passenger and baggage handling.
- **Coordinate Operations**: Work closely with flight operations, customer service, and logistics teams to ensure timely and efficient turnaround of aircraft.
- **Training & Development**: Assist in training new staff members, providing guidance on operational standards, customer service, and safety protocols.
- **Monitor Performance**: Keep track of staff performance and productivity, offering feedback and support to help improve service quality and efficiency.
- **Handle Customer Issues**: Address any customer complaints or issues related to ground operations, ensuring that passengers have a comfortable and satisfactory experience.
Required Skills and Qualifications:
Candidates must have completed their 12th grade and should have good communication skills in English and Hindi. The ideal candidate should demonstrate strong leadership abilities, the capability to work in a fast-paced environment, and a commitment to customer service excellence. A keen attention to detail and the ability to solve problems quickly will be important for ensuring smooth operations. Prior experience is not necessary, but a positive attitude and eagerness to learn are essential.