Key Responsibilities:
1. Supervise and coordinate the activities of ground staff at the airport.
- You will be responsible for overseeing the work of ground staff, ensuring that they perform their duties efficiently and effectively.
2. Provide training and guidance to ground staff members.
- You will need to train new hires and provide ongoing guidance and support to the ground staff team.
3. Ensure that all safety protocols are followed by ground staff.
- It is crucial to prioritize safety and ensure that all staff members comply with safety regulations and procedures.
4. Maintain a positive work environment and resolve any conflicts that may arise among team members.
- Creating a positive work environment is essential for productivity, and you will need to address and resolve any conflicts that may impact the team's performance.
5. Collaborate with other departments to ensure smooth operations.
- Working with other departments is essential to ensure that all airport operations run smoothly and efficiently.
Required Skills and Expectations:
- Excellent communication skills to effectively communicate with staff, passengers, and other team members.
- Strong customer relationship skills to provide excellent service and resolve any customer issues effectively.
- Good leadership abilities to supervise and guide the ground staff team.
- Attention to detail to ensure that all safety protocols are followed and operations run smoothly.
- Ability to work well under pressure and handle any unexpected situations calmly and efficiently.