We are looking for enthusiastic individuals to join our team as Ground Staff in Gwalior. This is a full-time position suitable for freshers who have completed at least their 10th grade. As Ground Staff, you will play an important role in ensuring smooth airport operations.
Key Responsibilities:
- Passenger Assistance: Help passengers during check-in, boarding, and baggage claim to ensure a pleasant travel experience.
- Baggage Handling: Safely manage and load passengers' baggage onto aircraft, ensuring timely delivery and proper care.
- Ticketing and Check-in: Assist in ticketing processes and checking in passengers at counters and kiosks.
- Safety and Security: Follow all safety regulations and protocols to maintain a secure environment for passengers, colleagues, and aircraft.
- Customer Service: Provide information and assistance to travelers, addressing any queries or concerns they may have.
Required Skills and Expectations:
Candidates should have strong communication skills to effectively interact with passengers and team members. A polite and friendly demeanor is essential, as customer satisfaction is a priority. Basic problem-solving skills will be helpful in addressing passenger issues as they arise. Attention to detail and the ability to work in a fast-paced environment are also important. Flexibility in working hours is expected, including weekends and holidays. A positive attitude and a willingness to learn are essential traits for success in this role.