As a Ground Staff, you will play a vital role in ensuring that passengers have a pleasant experience while traveling. You will be responsible for a variety of tasks that contribute to smooth operations at the airport.
**Key Responsibilities:**
- **Customer Service:** Greet passengers warmly, assist with check-in, and provide information on flight schedules and procedures.
- **Check-in Assistance:** Help passengers with the check-in process, including issuing boarding passes and luggage tags.
- **Luggage Handling:** Ensure that luggage is tagged correctly and follow up on any special requests regarding baggage.
- **Safety and Security:** Assist in maintaining safety protocols, including monitoring passenger movements and checking for prohibited items.
- **Problem Resolution:** Address any passenger concerns or issues promptly and professionally, escalating them to management when necessary.
- **Flight Announcements:** Make necessary announcements regarding flight check-ins, boarding times, and any changes, ensuring passengers are well-informed.
**Required Skills and Expectations:**
Candidates should have a friendly and approachable demeanor to provide excellent customer service. Effective communication skills are essential, as you will interact with passengers from various backgrounds. Attention to detail is important for managing check-in processes and ensuring safety protocols are followed. The ability to remain calm under pressure is necessary, especially during busy travel times. As a fresher, your willingness to learn and adapt quickly will be valued in this full-time position in Chaibasa. A minimum education of 10th pass is required.