- responsible for ground management at the airport, ensuring smooth operations and passenger satisfaction: this includes coordinating with various teams to ensure timely departures and arrivals of flights, managing ground staff activities, and handling passenger queries.
- handling air freight logistics and ensuring proper handling of cargo: this involves overseeing the loading and unloading of cargo on planes, coordinating with ground handling services, and ensuring compliance with all safety regulations.
- assisting passengers as a ground hostess and providing excellent customer service: this includes helping passengers check-in, guiding them to their gates, assisting with boarding, and addressing any concerns or issues they may have.
- performing air ticketing duties such as issuing tickets, processing reservations, and managing flight schedules: this involves using computer systems to book tickets, handle cancellations or changes, and provide information to passengers regarding their flights.
skills and expectations:
- strong communication skills to interact effectively with passengers and team members.
- ability to work well under pressure and handle stressful situations calmly.
- basic computer skills and familiarity with airline ticketing systems.
- willingness to work in a dynamic and fast-paced environment.
- ability to follow instructions and adhere to safety protocols.
- flexible schedule to accommodate shift work, weekends, and holidays.