- responsibilities:
1. assisting passengers: act as a point of contact for passengers, providing assistance with check-in, boarding, and any other queries they may have.
2. baggage handling: ensure efficient handling of passenger luggage, including tagging, loading, and unloading.
3. customer service: provide exceptional customer service by addressing passenger needs and concerns in a prompt and professional manner.
4. safety and security: adhere to all safety and security protocols to ensure the well-being of passengers and staff.
5. aircraft coordination: coordinate with ground crew and flight crew to ensure smooth aircraft operations.
- required skills and expectations:
1. good communication skills: ability to effectively communicate with passengers and colleagues in a clear and friendly manner.
2. interpersonal skills: capable of building positive relationships with passengers and working well within a team.
3. attention to detail: must pay close attention to detail to ensure accuracy in baggage handling and passenger assistance.
4. physical fitness: ability to lift and move heavy luggage as needed.
5. flexibility: willingness to work in a fast-paced environment with varying shifts and schedules.