- Responsibilities:
1. Assisting passengers: Act as a point of contact for passengers, providing assistance with check-in, boarding, and any other queries they may have.
2. Baggage handling: Ensure efficient handling of passenger luggage, including tagging, loading, and unloading.
3. Customer service: Provide exceptional customer service by addressing passenger needs and concerns in a prompt and professional manner.
4. Safety and security: Adhere to all safety and security protocols to ensure the well-being of passengers and staff.
5. Aircraft coordination: Coordinate with ground crew and flight crew to ensure smooth aircraft operations.
- Required skills and expectations:
1. Good communication skills: Ability to effectively communicate with passengers and colleagues in a clear and friendly manner.
2. Interpersonal skills: Capable of building positive relationships with passengers and working well within a team.
3. Attention to detail: Must pay close attention to detail to ensure accuracy in baggage handling and passenger assistance.
4. Physical fitness: Ability to lift and move heavy luggage as needed.
5. Flexibility: Willingness to work in a fast-paced environment with varying shifts and schedules.