- greeting passengers: welcome passengers as they enter the airport or boarding area to create a positive and friendly atmosphere.
- assisting passengers: help passengers with their luggage, check-in process, and boarding procedures to ensure a smooth and efficient experience.
- providing information: assist passengers by providing information on flight schedules, gate changes, and airport services to help them navigate the airport easily.
- handling inquiries: respond to passenger inquiries and resolve any issues or complaints in a professional and courteous manner to ensure customer satisfaction.
- ensuring safety: monitor the boarding area to ensure safety regulations are followed and handle any emergencies or security concerns appropriately.
- cleaning and maintaining work area: keep the airport terminal or boarding area clean and organized to provide a pleasant environment for passengers.
required skills and expectations:
- good verbal communication skills to interact effectively with passengers and colleagues.
- strong customer relationship skills to provide excellent service and address passenger needs.
- attention to detail to ensure accurate processing of passenger information and luggage.
- ability to work well under pressure and handle challenging situations calmly and professionally.
- willingness to work in a fast-paced environment and adapt to changing circumstances.
- ability to follow instructions and adhere to safety and security regulations diligently.