12th Pass Freshers For Ground Staff

Ground Staff are responsible for managing airport operations on the ground. They ensure smooth passenger handling, safety procedures, and coordination between airline services and airport operations.

🔑 Key Responsibilities

🛄 Passenger Handling

Assist passengers during check-in, boarding, and arrival

Issue boarding passes and verify travel documents

Handle special assistance passengers (elderly, disabled, VIPs)

Resolve passenger queries and complaints professionally

🎫 Ticketing & Reservations

Manage ticket bookings, cancellations, and rescheduling

Provide fare information and travel policies

Use airline reservation systems (., Amadeus, Galileo)

🧳 Baggage Handling

Oversee baggage check-in and tagging

Ensure proper loading/unloading coordination

Handle lost, delayed, or damaged baggage complaints

🛫 Boarding & Gate Operations

Announce boarding information

Verify boarding passes and passenger identity

Ensure smooth and timely boarding process

⚙️ Ramp & Aircraft Support (for some roles)

Coordinate aircraft arrival and departure

Guide aircraft parking (marshalling - trained staff)

Support refueling, cleaning, and catering coordination

🛡️ Safety & Security

Follow airport safety protocols

Ensure compliance with aviation regulations

Monitor suspicious activity and report issues

🤝 Customer Service

Maintain a professional and friendly attitude

Handle stressful situations calmly

Ensure a positive passenger experience

🎓 Eligibility Criteria

Education: 10+2 / Graduation (preferred)

Age: Usually 18-30 years

Languages: English + Hindi (additional languages are a plus)

Experience: Freshers can apply; experience preferred

💼 Required Skills

Excellent communication & interpersonal skills

Strong customer service orientation

Ability to work in shifts (including night shifts)

Good problem-solving ability

Basic computer knowledge

Teamwork and coordination skills

🧍 Physical Requirements

Well-groomed personality

Ability to stand for long hours

Good eyesight and fitness

⏰ Work Environment

Airport terminals and airside areas

Rotational shifts (morning, evening, night)

Fast-paced and dynamic work environment

💰 Salary Range (India)

Fresher: ₹25,000 - ₹30,000/month

Experienced: ₹30,000 - ₹1,00,000+/month

• Experience

  0 - 6 Years

• No. of Openings

  145

• Education

  12th Pass

• Role

  Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mumbai