Hiring Freshers || Ground Staff

job summary

ground staff are responsible for ensuring smooth airport operations, assisting passengers, managing baggage, and coordinating with various airport departments. they play a key role in providing excellent customer service and maintaining safety and efficiency at the airport.

key responsibilities

1. passenger assistance

assist passengers at check-in counters and provide boarding assistance.

guide passengers regarding flight timings, boarding gates, delays, and travel documentation.

handle special assistance for senior citizens, unaccompanied minors, and differently-abled passengers.

2. ticketing & reservations

manage booking, re-booking, cancellations, and modifications.

issue boarding passes and check travel documents.

process payments and maintain accurate transaction records.

3. baggage handling

assist passengers with baggage drop, tagging, and weight check.

coordinate with baggage loading/unloading teams.

register and resolve lost, damaged, or delayed baggage cases.

4. airport operations

manage boarding gates and make public announcements.

ensure smooth flow of passengers during boarding and deplaning.

coordinate with pilots, cabin crew, security staff, and ramp teams.

support aircraft turnaround operations and maintain on-time performance.

5. safety & compliance

follow airport and airline safety regulations.

verify passenger id and travel documents.

assist in emergency procedures and ensure safety protocols are followed.

required skills & competencies

excellent communication and customer service skills

professional appearance and positive attitude

ability to handle stress and manage large crowds

problem-solving and conflict-handling skills

computer literacy (check-in systems, dcs is an advantage)

good teamwork and coordination abilities

eligibility & qualifications

minimum 10+2 / diploma / any graduate

good command of english and local language

physically fit and able to stand for long hours

age & grooming standards vary by airline

prior experience not mandatory (training is provided)

work environment

fast-paced airport environment

rotational shifts, weekends, and holiday working

high interaction with passengers and different departments

• Experience

  0 - 6 Years

• No. of Openings

  42

• Education

  10th Pass

• Role

  Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mumbai