Freshers & Experience || Full Time || Ground Staff

Ground Staff are responsible for handling all passenger services and operations at the airport on the ground. They ensure smooth functioning of airport activities such as check-in, boarding, baggage handling, and customer assistance.

🔹 Key Responsibilities

🧾 Passenger Handling

Assist passengers during check-in and boarding process

Verify passenger documents (tickets, ID, visa, passport)

Issue boarding passes and seat allocation

Handle special service requests (wheelchair, infants, elderly passengers)

🛄 Baggage Handling

Weigh and tag baggage

Ensure compliance with airline baggage policies

Coordinate with cargo and baggage teams

Handle lost, delayed, or damaged baggage complaints

📢 Customer Service

Provide information about flight schedules, delays, and gate changes

Resolve passenger queries and complaints professionally

Ensure a high level of customer satisfaction

🛫 Boarding & Departure

Announce boarding calls and assist passengers at gates

Check boarding passes and manage queues

Ensure smooth boarding and timely departure of flights

🛬 Arrival Duties

Assist arriving passengers

Coordinate with immigration and customs authorities

Guide passengers for baggage collection

⚠️ Safety & Security

Follow airport safety and security procedures

Report suspicious activities or unattended baggage

Coordinate with security staff

🔹 Required Skills

Excellent communication and interpersonal skills

Customer service orientation

Problem-solving ability

Ability to work under pressure

Teamwork and coordination

Basic computer knowledge

🔹 Educational Qualification

Minimum: 12th Pass (Higher Secondary)

Preferred: Graduate in any discipline (Aviation/Hospitality is a plus)

🔹 Experience

Freshers can apply

Prior experience in aviation, hospitality, or customer service is preferred

🔹 Salary (India Approx.)

Fresher: ₹20,000 - ₹25,000 per month

Experienced: ₹25,000 - ₹45,000+ per month

🔹 Work Environment

Airports (domestic & international terminals)

Rotational shifts (day/night)

Standing for long hours

• Experience

  0 - 6 Years

• No. of Openings

  180

• Education

  12th Pass

• Role

  Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mumbai