key responsibilities:
1. assist in coordinating ground operations: as a ground staff executive, you will be responsible for assisting in coordinating ground operations, including managing ground staff and ensuring smooth operations on the ground.
2. manage ground staff: you will be required to manage a team of ground staff, assign duties, and ensure that they are working efficiently to meet operational requirements.
3. handle customer inquiries: as the first point of contact for customers on the ground, you will need to handle their inquiries, provide assistance, and ensure a satisfactory experience.
4. ensure compliance with safety regulations: it will be your responsibility to ensure that all ground operations are conducted in compliance with safety regulations to guarantee the safety of passengers and staff.
5. assist in resolving operational issues: you will be expected to assist in resolving any operational issues that may arise, such as flight delays, equipment malfunctions, or other unforeseen circumstances.
required skills and expectations:
- excellent communication skills: you should have strong communication skills to effectively interact with customers, ground staff, and other team members.
- strong organizational abilities: the ability to organize and prioritize tasks efficiently is crucial for managing ground operations effectively.
- attention to detail: you must pay attention to detail to ensure that all operational tasks are completed accurately and efficiently.
- problem-solving skills: the ability to quickly identify and resolve issues is essential for handling operational challenges on the ground.
- team player: you should be a team player who can work collaboratively with colleagues to ensure smooth ground operations.