We are looking for a dedicated Ground Staff Executive to join our team in Kolkata. This role is ideal for individuals who are starting their career and are keen to work in the aviation industry.
**Key Responsibilities:**
- **Customer Service:** Greet and assist passengers with check-in, boarding, and baggage handling. You will be the first point of contact and play a crucial role in ensuring a positive travel experience.
- **Check-In Procedures:** Facilitate the check-in process for passengers, ensuring smooth and efficient service. This includes processing tickets and helping passengers with any inquiries they may have.
- **Baggage Handling:** Ensure proper handling of luggage and cargo, keeping track of all items to prevent loss or mishandling. You will be responsible for loading and unloading baggage on and off the aircraft.
- **Safety Protocols:** Adhere to all safety and security regulations at the airport. You will help ensure that all protocols are followed to maintain a secure environment.
- **Team Collaboration:** Work closely with other ground staff and airport personnel to ensure efficient operations. Teamwork is essential for creating a seamless travel experience for passengers.
**Required Skills and Expectations:**
- Candidates should have completed at least their 10th grade.
- Strong communication skills are essential for effective interaction with passengers and team members.
- A friendly and approachable attitude is important, as this role involves direct customer interaction.
- Basic problem-solving skills are necessary to handle unexpected situations calmly and efficiently.
- You should be open to working flexible hours, including weekends and holidays. Enthusiasm for learning and growing in the aviation field is a plus.