As a Ground Staff Executive, you will play a crucial role in ensuring the smooth operation of airport services. Your responsibilities will include:
- **Customer Service**: Act as the first point of contact for passengers, providing them with information and assistance regarding check-in, boarding, and baggage.
- **Check-in Process**: Help passengers with the check-in process, ensuring all necessary information is collected and confirming flight details.
- **Baggage Handling**: Assist in managing passenger baggage, including checking in luggage, ensuring it is safely loaded onto the aircraft, and addressing any baggage-related queries.
- **Coordination with Team**: Work closely with various teams, including ticketing and security, to ensure efficient workflow and effective communication during peak hours.
- **Problem Resolution**: Address and resolve passenger issues or complaints calmly and professionally, ensuring a positive experience for travelers.
- **Safety Compliance**: Follow all safety and security protocols at the airport to ensure a secure environment for passengers and staff.
To be successful in this role, you should possess strong communication and interpersonal skills to effectively interact with passengers and team members. Attention to detail is essential for managing check-in processes and baggage handling. A positive attitude and the ability to work in a fast-paced environment are important. Since this position is open to freshers, a willingness to learn and adapt quickly will be highly valued.
Experience
0 - 1 Years
No. of Openings
45
Education
10th Pass
Role
Ground Staff Executive
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Age Limit
18 - 34 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab
Face Interview Location
kolkata