Ground Handling Staff Job Description
Ground Handling Staff play a crucial role in the aviation sector by ensuring the smooth operations and safety of aircraft on the ground. Their responsibilities include:
Aircraft Servicing: Ensuring the aircraft is in a safe and operational condition before and after each flight.
Baggage Handling: Managing the movement of baggage from the aircraft to the baggage claim area and vice versa.
Passenger Assistance: Providing information and support to passengers, including special needs assistance.
Ramp Operations: Overseeing the ramp activities, including loading and unloading passengers and baggage.
Customer Service: Handling passenger inquiries and complaints, ensuring a positive experience.
Safety and Security: Ensuring compliance with safety protocols and security regulations.
Ground Handling Staff are essential for maintaining operational efficiency and enhancing the overall passenger experience. They are often the first point of contact for passengers and must be able to handle a variety of tasks with professionalism and excellent communication skills.
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