We are looking for dedicated Ground Handling Staff to join our team in Shillong. As a crucial part of our operations, you will ensure that our ground services run smoothly and efficiently.
Key Responsibilities:
- Passenger Assistance: Greet passengers and assist them with check-in processes, luggage handling, and boarding to ensure a positive travel experience.
- Baggage Handling: Safely load and unload luggage from aircraft, ensuring that all baggage is handled according to safety regulations and company standards.
- Flight Coordination: Work alongside pilots and air traffic control to ensure timely departures and arrivals, helping to maintain the flight schedule.
- Safety Checks: Conduct pre-departure safety inspections of the aircraft and ground equipment to ensure they are in proper working condition.
- Customer Service: Address any inquiries or issues from passengers effectively, providing solutions to enhance customer satisfaction.
Required Skills and Expectations:
- Ability to communicate clearly and effectively with passengers and team members in English and local languages.
- Strong attention to detail and safety awareness, ensuring that all procedures are followed meticulously.
- Team player who can adapt to various roles and cooperate with diverse teams on the ground and in the air.
- Basic problem-solving skills to manage unexpected situations calmly and efficiently.
- Flexibility to work various shifts, including weekends and holidays, to meet operational needs.
We welcome candidates with a positive attitude, regardless of experience, as training will be provided to build your skills in ground handling.