Front Office Receptionist

Suite 16 Studio Apartments

Suite 16 Studio Apartments

Gurgaon, Haryana

Job Description ( Both Male & Female can Apply )

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to Guests complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Answer all incoming calls and redirect them or keep messages.

Receive letters, packages etc. and distribute them.

Prepare outgoing mail by drafting correspondence, securing parcels etc.

Check, sort and forward emails.

Stationary Management

Monitor office supplies and place orders when necessary.

Keep updated records and files

Monitor office expenses and costs

Take up other duties as assigned (travel arrangements ( Taxi, Air, Train ) , schedules etc.)

Attendance Management

Requirements and skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Must be well Groomed & Must keep a Smile on face

Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Excellent communication and organizational skills

Degree in hotel management is a plus

Familiarity with office machines (. fax, printer etc.)

Knowledge of office management and basic bookkeeping

Proficient in English (oral and written)

Food Provided , Full Time.

Experience : 1 - 7 Years

No. of Openings : 2

Education : Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, Any Master Degree

Role : Front Office Receptionist

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India