Front Office Receptionist/ Patient Care

Job Location: Mumbai (Borivali)

Join the Wellness Revolution: Be a Part of Our Ayurveda Startup Team! Are you passionate about holistic

health and wellness? If you're looking for a meaningful career in a startup that's making a real impact, we invite

you to join us on our journey to bring the ancient wisdom of Ayurveda into the modern world. Here, we're not

just building a company – we're building a movement that promotes natural healing, balance, and wellness.

We're dedicated to redefining healthcare and empowering individuals to take control of their well-being through

the principles of Ayurveda. If you feel that there is an entrepreneurial drive in you, are you are ready for taking

bigger challenges then Pravaayu healthcare is a place for you.

Weekly off : Any weekdays

Position Summary

We are seeking a warm, organized, and proactive Receptionist/Patient care Executive to be the first point of

contact for our patients. You will play a crucial role in ensuring a positive patient experience, managing front

desk operations, coordinating schedules, handling billing, and supporting the smooth daily functioning of our

center.

Key Responsibilities

Patient Experience & Front Desk Management

 Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable

and valued from the moment they arrive.

 Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive

to ensure minimal waiting times.

 Positive Atmosphere: Maintain a welcoming, calm, and professional front desk environment.

Patient Scheduling and Coordination

 Appointment Management: Accurately schedule and reschedule patient appointments, diligently

working to avoid clashes and delays.

 Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists, and

patients on a daily basis to optimize flow and service delivery.

Billing, Payment Collection & Reconciliation

 Accurate Billing: Generate bills promptly and accurately for services rendered.

 Payment Processing: Collect payments through various methods (cash, card, UPI) and update the

billing system meticulously.

 Daily Reconciliation: Perform daily reconciliation of all payments received and prepare comprehensive

reports for the Center Manager.

Stock and Inventory Management

 Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and

wellness products.

 Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or

replenishment needs to prevent shortages.

Housekeeping & Maintenance Supervision

 Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic

premises are maintained at a high standard of cleanliness at all times.

 Basic Maintenance: Identify and assist in resolving basic maintenance issues (., lights, AC,

plumbing) immediately by coordinating with registered vendors.

Therapy Material Handling

 Material Preparation: Ensure therapists receive the correct therapy materials (., oils, potlis) daily,

precisely as per individual treatment plans.

Qualifications & Skills

 Previous experience in a front desk or customer service role, preferably in a healthcare or wellness

setting.

 Excellent communication and interpersonal skills, with a patient-first approach.

 Strong organizational abilities and attention to detail.

 Proficiency in scheduling software and basic computer applications.

 Ability to handle multiple tasks efficiently in a fast-paced environment.

 A compassionate and empathetic demeanor.

 Any Graduate

What We Offer

 [List benefits here, ., Competitive salary, Health benefits, A supportive team environment,

Opportunities for growth and development.]

Join us on this transformative journey. Together, we can make Ayurveda the cornerstone of holistic well-being

and healthcare for all.

If interested, please mail your resume to

• Experience

  1 - 5 Years

• No. of Openings

  8

• Education

  Graduate

• Role

  Front Office Receptionist

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office