Front Office Receptionist/ Patient Care

Pravaayu Healthcare

job location: mumbai (borivali)

join the wellness revolution: be a part of our ayurveda startup team! are you passionate about holistic

health and wellness? if you're looking for a meaningful career in a startup that's making a real impact, we invite

you to join us on our journey to bring the ancient wisdom of ayurveda into the modern world. here, we're not

just building a company – we're building a movement that promotes natural healing, balance, and wellness.

we're dedicated to redefining healthcare and empowering individuals to take control of their well-being through

the principles of ayurveda. if you feel that there is an entrepreneurial drive in you, are you are ready for taking

bigger challenges then pravaayu healthcare is a place for you.

weekly off : any weekdays

position summary

we are seeking a warm, organized, and proactive receptionist/patient care executive to be the first point of

contact for our patients. you will play a crucial role in ensuring a positive patient experience, managing front

desk operations, coordinating schedules, handling billing, and supporting the smooth daily functioning of our

center.

key responsibilities

patient experience & front desk management

 warm welcome: greet every patient warmly, guide them properly, and ensure they feel comfortable

and valued from the moment they arrive.

 waiting area management: efficiently manage waiting areas, address basic patient queries, and strive

to ensure minimal waiting times.

 positive atmosphere: maintain a welcoming, calm, and professional front desk environment.

patient scheduling and coordination

 appointment management: accurately schedule and reschedule patient appointments, diligently

working to avoid clashes and delays.

 inter-departmental coordination: coordinate timings effectively between doctors, therapists, and

patients on a daily basis to optimize flow and service delivery.

billing, payment collection & reconciliation

 accurate billing: generate bills promptly and accurately for services rendered.

 payment processing: collect payments through various methods (cash, card, upi) and update the

billing system meticulously.

 daily reconciliation: perform daily reconciliation of all payments received and prepare comprehensive

reports for the center manager.

stock and inventory management

 inventory oversight: maintain sufficient stock levels of therapy materials, oils, linens, disposables, and

wellness products.

 replenishment alerts: proactively inform the center manager in a timely manner about low stock or

replenishment needs to prevent shortages.

housekeeping & maintenance supervision

 cleanliness standards: ensure therapy rooms, waiting areas, washrooms, and the entire clinic

premises are maintained at a high standard of cleanliness at all times.

 basic maintenance: identify and assist in resolving basic maintenance issues (., lights, ac,

plumbing) immediately by coordinating with registered vendors.

therapy material handling

 material preparation: ensure therapists receive the correct therapy materials (., oils, potlis) daily,

precisely as per individual treatment plans.

qualifications & skills

 previous experience in a front desk or customer service role, preferably in a healthcare or wellness

setting.

 excellent communication and interpersonal skills, with a patient-first approach.

 strong organizational abilities and attention to detail.

 proficiency in scheduling software and basic computer applications.

 ability to handle multiple tasks efficiently in a fast-paced environment.

 a compassionate and empathetic demeanor.

 any graduate

what we offer

 [list benefits here, ., competitive salary, health benefits, a supportive team environment,

opportunities for growth and development.]

join us on this transformative journey. together, we can make ayurveda the cornerstone of holistic well-being

and healthcare for all.

if interested, please mail your resume to

• Experience

  1 - 5 Years

• No. of Openings

  8

• Education

  Any Bachelor Degree

• Role

  Front Office Receptionist

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office