Job Description
Front Office Manager Responsibilities:
€¢ Supporting, training, and supervising front office staff.
€¢ Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
€¢ Handling customer complaints and special requests.
€¢ Scheduling staff shifts and managing other HR-related tasks.
€¢ Maintaining an orderly appearance throughout the reception area.
€¢ Monitoring stock and ordering office supplies, including stationery and information leaflets.
€¢ Preparing monthly management reports on customer feedback, bookings, and cancellations.
€¢ Managing the departmental budget.
€¢ Updating files and records.
€¢ Enforcing all cash-handling, checking, and credit procedures.
Front Office Manager Requirements:
€¢ High school diploma or an associate's degree.
€¢ Client services or management experience.
€¢ Great interpersonal and communication skills.
€¢ Excellent problem-solving skills.
€¢ Basic accounting skills.
€¢ The ability to remain positive and focused in a fast-paced environment.
€¢ Good time management skills.
€¢ Great computer skills and the ability to learn new skills quickly.
€¢ A professional appearance.