- Welcomes guests as soon as they arrive with great care and attention
- Answer, record, and process all guest calls, messages, requests,questions, or concerns
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all check-outs including resolving any late and disputed charges.
- Process all payment types such as room charges, cash, cheque, debit, or credit.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Coordination with F&B dept, Housekeeping dept & Accounts dept.