As a Front Line Manager in Bhimtal, you will be responsible for overseeing and coordinating the daily operations of the front line staff. This includes supervising and training employees, ensuring customer satisfaction, and resolving any customer service issues promptly.
Key responsibilities include managing a team of front line staff, setting performance goals, and monitoring their progress. You will be required to provide ongoing training and support to ensure the team is equipped to handle customer inquiries efficiently and effectively.
To excel in this role, you should have a minimum of 2-5 years of experience in a customer service or supervisory role. A graduate degree is required for this position. Strong communication and leadership skills are essential, as well as the ability to problem-solve and make quick decisions under pressure. You should have a proactive approach to handling customer complaints and be able to work well in a fast-paced environment.