Key Responsibilities
Welcome and assist customers visiting the branch.
Handle customer inquiries and provide basic information about financial products and services.
Manage incoming phone calls, emails, and visitor appointments.
Maintain visitor records and customer registers.
Coordinate with different departments for customer requirements.
Collect and verify basic customer documents.
Support administrative and office management activities.
Handle courier, mail, and document dispatch activities.
Ensure the reception area is organized and professional.
Required Skills
Good communication and interpersonal skills.
Basic computer knowledge (MS Word, Excel, Email).
Customer service orientation.
Professional appearance and behavior.
Ability to handle multiple tasks efficiently.
Qualification
Higher Secondary (12th Pass) or Graduate.
Freshers can apply for many entry-level positions.
Experience in customer service or reception is an added advantage.
Salary (Approximate)
Fresher: ₹12,000 - ₹18,000 per month
Experienced: ₹18,000 - ₹30,000+ per month
Career Growth
A Front Desk Officer can progress to:
Customer Service Executive
Branch Operations Executive
Relationship Executive
Administrative Officer
Branch Operations Manager