Front Desk Executive

Monkey Tribe Hospitality Pvt Ltd

job title: front desk executive

location: munnar, alappuzha

reporting to: property manager

company: monkey tribe hospitality pvt ltd

type: full-time | on-site

role overview:

we’re looking for a cheerful, dependable, and organized front desk executive to lead the front-of-house operations at our monkey tribe hostel. you’ll be the first face guests see and the one they turn to for everything from check-ins to local tips. your job is to keep the reception desk running smoothly and ensure every guest gets a warm, efficient welcome.

key responsibilities:

1. guest services

handle guest check-ins, check-outs, and reservations (online and walk-ins)

⁠assist guests with queries, issues, and local recommendations

⁠ensure smooth communication between guests and other departments (housekeeping, events, f&b, etc.)

2. desk operations

manage the daily front desk activities

⁠maintain and update booking systems, guest records, and daily reports

⁠ensure proper handling of cash, card, and digital transactions

⁠oversee front office supplies, materials, and cleanliness

3. team & shift management

⁠handle escalations professionally and ensure seamless shift handovers

4. guest experience

set the tone for a positive guest vibe from the moment they walk in

⁠collect feedback and share insights with the property manager

⁠support in promoting in-house events and experiences

who you are:

a warm, friendly face who loves interacting with travelers

⁠exceptionally organized with great attention to detail

⁠a problem-solver who can stay calm and efficient during busy hours

⁠comfortable with tech and property management systems

⁠passionate about hospitality and the backpacking lifestyle

preferred qualifications:

1–3 years of front desk or reception experience in a hostel, hotel, or co-living space

⁠familiar with pms (property management systems) and ota channels (, hostelworld, etc.)

⁠strong communication skills (english fluency is a must)

⁠willing to work in shifts, including weekends and holidays

perks:

stay and meals included

⁠friendly, informal work culture

⁠meet people from all over the world

⁠growth opportunities across monkey tribe’s expanding network

⁠be part of a fun, purpose-driven tribe

job types: full-time, permanent

benefits:

food provided

schedule:

day shift

supplemental pay:

performance bonus

yearly bonus

language:

english (required)

hindi (preferred)

work location: in person

• Experience

  2 - 6 Years

• No. of Openings

  2

• Education

  B.A, B.C.A, B.B.A, B.Com, B.Ed, Any Bachelor Degree

• Role

  Front Desk Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office