Front Desk Executive

Job Title: Front Desk Executive

Location: Munnar, Alappuzha

Reporting to: Property Manager

Company: Monkey Tribe Hospitality Pvt Ltd

Type: Full-Time | On-site

Role Overview:

We’re looking for a cheerful, dependable, and organized Front Desk Executive to lead the front-of-house operations at our Monkey Tribe hostel. You’ll be the first face guests see and the one they turn to for everything from check-ins to local tips. Your job is to keep the reception desk running smoothly and ensure every guest gets a warm, efficient welcome.

Key Responsibilities:

1. Guest Services

Handle guest check-ins, check-outs, and reservations (online and walk-ins)

⁠Assist guests with queries, issues, and local recommendations

⁠Ensure smooth communication between guests and other departments (housekeeping, events, F&B, etc.)

2. Desk Operations

Manage the daily front desk activities

⁠Maintain and update booking systems, guest records, and daily reports

⁠Ensure proper handling of cash, card, and digital transactions

⁠Oversee front office supplies, materials, and cleanliness

3. Team & Shift Management

⁠Handle escalations professionally and ensure seamless shift handovers

4. Guest Experience

Set the tone for a positive guest vibe from the moment they walk in

⁠Collect feedback and share insights with the property manager

⁠Support in promoting in-house events and experiences

Who You Are:

A warm, friendly face who loves interacting with travelers

⁠Exceptionally organized with great attention to detail

⁠A problem-solver who can stay calm and efficient during busy hours

⁠Comfortable with tech and property management systems

⁠Passionate about hospitality and the backpacking lifestyle

Preferred Qualifications:

1–3 years of front desk or reception experience in a hostel, hotel, or co-living space

⁠Familiar with PMS (Property Management Systems) and OTA channels (, Hostelworld, etc.)

⁠Strong communication skills (English fluency is a must)

⁠Willing to work in shifts, including weekends and holidays

Perks:

Stay and meals included

⁠Friendly, informal work culture

⁠Meet people from all over the world

⁠Growth opportunities across Monkey Tribe’s expanding network

⁠Be part of a fun, purpose-driven tribe

Job Types: Full-time, Permanent

Benefits:

Food provided

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Yearly bonus

Language:

English (Required)

Hindi (Preferred)

Work Location: In person

• Experience

  2 - 6 Years

• No. of Openings

  2

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, B.Ed)

• Role

  Front Desk Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office