Food & Beverage Service Operations
Oversee daily food and beverage service operations
Ensure high standards of service quality and guest satisfaction
Coordinate with kitchen and service staff for smooth operations
Monitor table settings, service flow, and presentation standards
Customer Service & Guest Relations
Welcome and attend to guests professionally
Handle guest complaints and feedback promptly and courteously
Ensure personalized service and customer satisfaction
Promote a positive dining experience
Staff Supervision & Coordination
Supervise stewards, waiters, and service staff
Assist in staff scheduling and duty rosters
Train new staff on service standards and hygiene practices
Motivate team members and maintain discipline
Order Management & Service Delivery
Take and process food and beverage orders accurately
Ensure timely service of food and beverages
Coordinate with kitchen/bar to avoid delays or errors
Monitor portion control and presentation
Hygiene, Safety & Compliance
Ensure food safety, hygiene, and sanitation standards are followed
Comply with HACCP and local health regulations
Ensure proper handling and storage of food and beverages
Maintain cleanliness of service areas
Inventory & Cost Control
Assist in monitoring stock levels of food, beverages, and supplies
Reduce wastage and control operational costs
Report shortages, damages, or spoilage
Assist in inventory audits
Sales & Revenue Generation
Upsell menu items and beverages
Promote specials, events, and offers
Support banquet, catering, and special event services
Help achieve sales targets and revenue goals
Documentation & Reporting
Maintain service records, bills, and guest feedback forms
Assist in daily sales and consumption reports
Coordinate with accounts for billing and reconciliation
Event & Banquet Support
Assist in organizing banquets, conferences, and events
Ensure proper setup of banquet halls and service areas
Coordinate with event planners and clients
Supervise service during events
Professional Conduct & Development
Maintain professional appearance and behavior
Follow company policies and service etiquette
Participate in training and skill development programs
Stay updated with food trends and service techniques